Customer Service Software Review
Customer Service Software provides an effective way to to combine all your customer service communications, reports and channels into one, trackable interface. With Customer Service Software, you can monitor customer traffic on your website, interact with visitors in real time through Live Chat solutions for your Customer Service, Sales, and Management teams. It also allows you to report the costs associated with your products, services, teams, and agents.
On the Internet, you will find various Customer Service Software solutions, therefore in the lines bellow, we will review the best of them.
SmarterTrack
SmarterTrack brings all the functionality of a Help Desk, Ticket System, Live Chat, WhosOn, Cost Analysis, Data Mining, Reporting, and Knowledge Base in one software application, delivered on one elegant web interface. SmarterTrack can be installed onto a local or co-located server using the standard install download. Agents and managers have access to robust reporting tools to monitor performance and costs by agent, department, or the organization as a whole. Additionally, real-time monitoring allows managers to observe all aspects of the system and gives them the opportunity to proactively address issues from the same, intuitive interface. Find out more at http://www.smartertools.com/. SupportSentry SupportSentry is customer service software, feature packed, 100% web based. It will save you time and money. With features like support for multiple websites and email addresses, an integrated Knowledge Base (and builder) for each website you configure, and an integrated FAQ (and builder) for each website you configure, you will allow your customers to find the information they need and contact you for anything else. The official website of this customer service software is http://www.supportsentry.com/. PhaseWare PhaseWare provides one of the most efficient, affordable and scalable Customer Service Solution in the industry. With PhaseWare Customer Service Solutions, you can automate and track all phases of service desk lifecycle from an incident origin to SLAs to resolution and reduce cost of operations. Designed as a future proof solution with Small Businesses in mind, PhaseWare solution provides powerful workflow management and reporting capabilities, including Alarms/Alerts management, dash boards, and integration capabilities with 3rd party extensions and CRM solutions. For more details, go to http://www.phaseware.com/. Neocase Neocase is an on-demand, customer self-service software solution that is accessible 24x7 by your customers to access information and check the status of open cases. It dynamically populates relevant information into the case management form for agents or partners depending on the content of the customer's case. More information can be found at http://www.neocasesoftware.com/.
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